How to reset a Samsung refrigerator ice maker

Do the basic checks before resetting

Confirm the ice maker is turned on, the refrigerator has had enough time to cool, the bucket is seated and not blocked by a scoop or food, and the water supply is open. Make sure Control Lock or Ice Off is not preventing operation.

Use our full Samsung refrigerator not making ice guide first. Samsung describes reset as a last resort after more likely causes have been checked.

Why you should not reset the ice maker repeatedly

The test cycle moves the tray and may call for water. Pressing Test again while the tray contains water or ice can cause overflow or a jam. One controlled test provides diagnostic evidence; repeated resets can create a second problem.

Write down the symptom, last normal ice production, water-filter date, and any displayed error before starting.

Step 1: identify which ice maker you have

Samsung uses refrigerator-compartment, side-by-side freezer, top-freezer, bottom-freezer, and dual Bespoke designs. The Test button, bucket removal, cycle time, and result signals differ.

Find the complete model number and open the official Samsung instructions. On Bespoke refrigerators with Cubed Ice and Ice Bites, there are two ice makers and two Test buttons.

Step 2: remove the ice bucket when required

Hold the bucket with both hands, lift or release it as the manual shows, and pull it out slowly. Do not force a bucket frozen in place. Empty loose items and keep the compartment clear.

If the bucket will not release, stop. Prying can damage the auger, cover, or cold components.

Step 3: locate the Test button

Look directly on the ice-maker assembly, often on a side or underside visible after the bucket is removed. The small button may be labeled Test rather than Reset and may be recessed.

Use a fingertip unless the manual specifies another method. Do not insert a metal tool near wiring or moving parts.

Step 4: press and hold until the chime

Press Test and keep holding until the chime sounds. Samsung notes that this can take up to 10 seconds. Release after the chime and keep hands away from the mechanism.

If you see movement without a chime, certain Samsung guidance says the reset may still have begun. Observe the complete test instead of pressing again.

Step 5: let the test cycle finish

A refrigerator-compartment ice maker can take about six minutes to complete its test. A freezer-compartment design can finish in roughly 30 seconds. Watch and listen from a safe distance.

Near the end, the water valve may hum and water may enter the tray. That result helps distinguish a water-supply problem from another ice-maker condition.

Step 6: interpret the chime and movement

Samsung says one chime indicates a passed test on certain models, while repeated chimes may require support. No movement, no fill, grinding, overflow, or an error code are important observations.

Do not assume a completed mechanical cycle means normal ice should appear instantly. The refrigerator still needs time to freeze and harvest a new batch.

Step 7: reinstall the bucket

Return the bucket in the correct orientation and push until it seats or clicks as the manual describes. Samsung notes that some assemblies may require turning the helix 90 degrees if the bucket will not seat.

Keep scoops and food out of the bucket unless the model provides a dedicated scoop holder. Objects can make the system think the bucket is full or block ice delivery.

What if there is no chime or movement?

First make sure you found the correct Test button and held it long enough. If there is still no response, Samsung directs a two-minute power cycle by unplugging the refrigerator or turning it off at the circuit breaker, then testing again.

Record error codes before removing power. If the ice maker remains completely unresponsive, request Samsung service instead of continuing to cycle power.

What if the test runs but no water enters?

Confirm the household valve is open, the dispenser works, the line is not kinked, and the filter is not restricted. Samsung uses a 6-ounce-in-under-10-seconds dispenser test and may direct a filter-removal comparison.

Use the water dispenser not working guide or the slow dispenser guide based on the symptom.

Could the water filter be the cause?

An overdue, incorrect, or restricted filter can reduce water supply to the ice maker. Check the actual installation date and complete model match. Replace only when the evidence supports the cartridge.

After replacement, follow the Samsung water-filter change guide and flush fully before judging new ice.

Special note for RS27T and RS22T models

Samsung states that these models use two water lines and that crossed connections can cause water and ice functions to behave incorrectly. If the problem began at installation or after door work, have the lines checked rather than repeatedly resetting the ice maker.

Special note for dual Bespoke ice makers

Cubed Ice and Ice Bites systems have separate Test buttons. Test only the affected maker first and record which one you used. The two mechanisms can produce different symptoms and results.

When to request service

Request service for no response after the directed power cycle, multiple error chimes, visible damage, repeated overflow, grinding, a test that never completes, or a test that passes but production does not return after adequate freezing time and other checks.

Save the model, test date, chime pattern, movement, water-fill result, error codes, and service outcome in Home Memory.

Final Verdict

To reset a Samsung refrigerator ice maker, use the model-specific Test button once, hold it until the chime, and let the entire cycle finish. Reset is a diagnostic step, not routine maintenance. The chime, movement, fill, and timing tell you whether to keep checking water supply or request service.